TrueID

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Customer Onboarding

Revolutionizing the customer onboarding journey, our digital onboarding solution is designed to empower banking and fintech companies with unparalleled efficiency, reduced costs, and enhanced customer satisfaction. By leveraging cutting-edge technologies, we offer a seamless alternative to traditional onboarding methods.

Our solution captures customer identity data—biometric and demographic—while performing instant validation checks, significantly reducing onboarding time and ensuring an exceptional user experience. With multi-language capabilities, robust AML checks, and strict adherence to regulatory compliance, we simplify and streamline onboarding for individuals (eKYC) and businesses (eKYB).

Process

01

Multiple Enrollment Options

  • Operator-Assisted Onboarding: Guided process with trained operators to ensure accurate data collection and smooth customer onboarding.
  • Self-Onboarding: Intuitive, user-friendly process allowing customers to complete enrollment independently via digital interfaces.
  • Illustrated Diagrams: Visual representations to highlight the differences and benefits of each approach.
01

02

Biometric Capture

  • Passive & Active Liveness Checks: Verifies the presence of a live individual to prevent spoofing attacks and ensure authenticity during biometric capture.
  • Deep Fake Detection: Advanced algorithms to identify synthetic or manipulated biometric data.
  • Video Injection Attack Prevention: Ensures system security by blocking fake video inputs during authentication.
  • Illustrated Diagrams: Depicts the liveness detection techniques and their role in securing biometric data capture.
02

03

Document Capture

  • Authenticity Checks: Ensures documents are genuine and unaltered using advanced validation techniques.
  • OCR (Optical Character Recognition): Converts text from scanned documents into digital data for streamlined processing.
  • 1:1 Verification: Matches document data with provided biometric and liveness information for enhanced accuracy.
  • Illustrated Diagrams: Showcases the document processing workflow and its accuracy.
03

04

Identification

  • Biometric De-duplication: Eliminates duplicate records for a unique customer identity, validated through liveness checks.
  • Fraud Detection: Identifies and mitigates risks using data analysis, behavioral patterns, and liveness assurance.
  • Demographics Checks: Validates customer information against predefined parameters to ensure accuracy.
  • Illustrated Diagrams: Demonstrates the deduplication process and fraud detection workflows, including liveness verification.
04

05

Adjudication

  • Review and Verification of Matches: Ensures all data matches, including liveness-verified biometric data, are accurate and meet quality standards.
  • Handling Special/Exceptional Cases: Processes unique cases such as identical twins with additional scrutiny and liveness validation.
05

06

AML Screening

  • Match Against Watchlists: Cross-checks customer data against global and regional watchlists for compliance, incorporating liveness-verified biometrics.
  • Illustrated Diagrams: Displays how AML checks integrate with the onboarding process, leveraging liveness assurance to maintain regulatory compliance.
06

07

Customer Onboarding

  • Integration with Backend Systems: Seamlessly connects liveness-verified customer data with backend platforms for operational efficiency.
  • Real-Time Data Synchronization: Updates customer profiles instantly to enable service access.
  • Secure Data Handling: Ensures all liveness-verified data is encrypted and stored following compliance guidelines.
  • Scalable and Flexible Integration: Adapts to various backend architectures, ensuring smooth implementation.
07

Why Us

Expertise in Identity Management

Over 100+ years of collective experience in the Identity Management domain, delivering trusted and innovative solutions.

Proven Onboarding Success

Successfully onboarded over 1 million customers using advanced biometric modalities and seamless processes.

AI-Driven Fraud Prevention

Deployed cutting-edge AI biometric algorithms to combat sophisticated identity fraud, including deepfakes and synthetic identities.

Global Scalability and Adaptability

Refined solutions based on data insights from millions of enrollments, tailored for multi-language and multi-cultural environments.

Use Cases

Banking: Customer Onboarding

Enables seamless account opening and loan applications with liveness-verified biometrics, AML checks, and regulatory compliance, reducing onboarding time and enhancing customer experience.

Healthcare: Patient Registration

Simplifies patient registration and insurance enrollment with liveness detection, secure biometric data, document verification, and seamless integration with medical records while ensuring regulatory compliance.

Retail: Loyalty Programs

Streamlines loyalty program enrollments and biometric payments with liveness checks, document verification, and backend CRM integration, ensuring secure and personalized customer experiences.

Telecommunications: SIM Activation

Automates SIM card activation with liveness-verified biometric authentication, document checks, AML screening, and secure regulatory compliance for quick and fraud-free onboarding.

Education: Student Admission

Simplifies student admission with liveness-assured biometrics, document capture, and backend system integration, ensuring secure credential issuance and efficient data management.

Travel & Hospitality: Guest Check-In

Transforms guest check-ins with liveness-verified biometric authentication, automated document verification, AML screening, and seamless integration, offering a fast and secure customer experience.

Our Partners

We work with multiple OEMs as per the need. Listing a few here:
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