TrueID

Customer Onboarding

Transform customer onboarding with our digital solution, enhancing efficiency, reducing costs, and ensuring compliance for banking and fintech firms. With biometric identity capture, instant validation, and multi-language support, we deliver a seamless eKYC and eKYB experience that revolutionizes traditional onboarding processes.

Faster onboarding with instant identity validation.

Seamless eKYC and eKYB compliance ensured.

Reduce costs, enhance customer satisfaction instantly.

Multi-language, AML-ready, regulatory-compliant onboarding.

Process

01

Multiple Enrollment Options
  • Operator-Assisted Onboarding: Guided process with trained operators to ensure accurate data collection and smooth customer onboarding.
  • Self-Onboarding: Intuitive, user-friendly process allowing customers to complete enrollment independently via digital interfaces.

02

Biometric Capture
  • Passive & Active Liveness Checks: Verifies the presence of a live individual to prevent spoofing attacks and ensure authenticity during biometric capture.
  • Deep Fake Detection: Advanced algorithms to identify synthetic or manipulated biometric data.
  • Video Injection Attack Prevention: Ensures system security by blocking fake video inputs during authentication.

03

Document Capture
  • Authenticity Checks: Ensures documents are genuine and unaltered using advanced validation techniques.
  • OCR (Optical Character Recognition): Converts text from scanned documents into digital data for streamlined processing.
  • 1:1 Verification: Matches document data with provided biometric and liveness information for enhanced accuracy.

04

Identification
  • Biometric De-duplication: Eliminates duplicate records for a unique customer identity, validated through liveness checks.
  • Fraud Detection: Identifies and mitigates risks using data analysis, behavioral patterns, and liveness assurance.
  • Demographics Checks: Validates customer information against predefined parameters to ensure accuracy.

05

Adjudication
  • Review and Verification of Matches: Ensures all data matches, including liveness-verified biometric data, are accurate and meet quality standards.
  • Handling Special/Exceptional Cases: Processes unique cases such as identical twins with additional scrutiny and liveness validation.

06

AML Screening
  • Match Against Watchlists: Cross-checks customer data against global and regional watchlists for compliance, incorporating liveness-verified biometrics.

07

Customer Onboarding
  • Integration with Backend Systems: Seamlessly connects liveness-verified customer data with backend platforms for operational efficiency.
  • Real-Time Data Synchronization: Updates customer profiles instantly to enable service access.
  • Secure Data Handling: Ensures all liveness-verified data is encrypted and stored following compliance guidelines.
  • Scalable and Flexible Integration: Adapts to various backend architectures, ensuring smooth implementation.

Use Cases

Our Partners

We work with multiple OEMs as per the need. Listing a few here: