How Biometrics is Impacting the Retail Industry?

calendar_month July 7, 2023

The retail industry is one of the early adopters of technology, as they constantly strive to uplift the customer experiences and optimize on store operations. Biometrics on the other hand has left its impact on every industry and retail industry is no exception. Biometrics has the ability to analyze and measure human attributes, is renovating the retail sector, by bringing in lucrative advantages. In short, biometrics can streamline customer communications, increase security and so on. Biometrics is a trump card for the retail industry if properly adopted.

Identifying a Customer with Customization

Biometric attributes such as fingerprint, iris recognition and facial detection, help retailers with a secured method to identify customers. It enables seamless check out process to increase the convenience, transactions. This creates a win-win situation for both the retailers and customers on a larger note.  All the above results in increased customer satisfaction.

If you are able to identify individual customers, then you can create customized experiences that they would fall in love with. To do this you will have to look at the past data like purchasing trends and choices, and then shoot them with customized product promotions and discounts. The more customized the campaign is the more traction you generate for your store.

Aligning Employees

Biometrics not only helps with customer identification, but also helps in defining the employee activity to the assigned goals. You can restrict the access of your employees to the departments that they need to work on. You can monitor their time and attendance with biometrics. The leadership will be actually able to track real time the work hours, avoiding time loss and proxy punching. It will improve the productivity of your work force.

Fraud Free Business

Every retailer should have been a victim of fraud at some point of time. The frauds generally include identity theft, payment fraud and goods exchange fraud. The advancement of biometrics help you fight all these activities with ease. For example, facial recognition helps identify known shop lifters, that allows you to take precautionary steps to avoid theft.

Biometric payments add an additional layer of security to the transaction, mitigating the risk of unauthorized access. This also protects customers and wins their trust overall.

Smoother Omnichannel Retailing

The modern retail landscape is dominated by omnichannel strategies, where customers interact with brands through various touchpoints, including physical stores, online platforms, and mobile apps. Biometrics facilitates a seamless transition between these channels.

For instance, customers can use their biometric data to log in to mobile apps or websites, providing a secure and frictionless shopping experience. This continuity across channels ensures consistent customer experiences, fostering loyalty and encouraging more purchases.

Gathering Customer Insights

Customer insights is the key and biometrics play a very important role in gathering it. Most of the retailers generally use facial analysis to understand their customer emotions and how they interact with product shelfs or displays in the store. This data would be handy in rearranging the store or customize the marketing strategies for a better outreach.

The most important is you get to know or identify customers from the foot falls into the store, dull times, peak times and their choices in the store. This will enable the retailer to make decisions backed by data to optimize and improve customer engagement.


While the retails sector adjusts itself to the rapidly changing world, the evolution of biometrics has more to offer for the industry with a customer focus. We at TrueID have been instrumental in helping companies take a biometric route. For more information, please reach out to us at or please visit